1. Contact support
Account, content, payment, and privacy questions.
Payment
Include the receipt or payment reference.
Security
Report an unknown sign-in or suspicious activity promptly.
2. Response expectations
Payment and access issues are reviewed first. We aim to respond to ordinary support requests within two business days and privacy or deletion requests within the period required by applicable law.
If a payment is pending, access may not appear until the signed provider webhook or server-verified sync confirms it. We cannot manually mark an unconfirmed payment as successful.
3. Frequently asked questions
I paid but my account does not show access. What should I do?
Wait a few minutes, then refresh your profile. If access is still missing, email us with your account email and the payment reference from your receipt. Access is opened only after the server receives confirmation from the payment provider, so the return page alone may not update it.
Why is my payment still pending?
The payment provider may still be confirming the transaction. Check again after a few minutes. If the payment remains pending or you were charged without access, contact us with the payment reference so we can trace it.
Why was I signed out?
QUANTIX ARC permits up to two active sessions. When a third sign-in occurs, the existing sessions are replaced by the new sign-in. If you do not recognise a sign-in, change your password and contact us immediately.
Do plans renew automatically?
No. The 3-month, 6-month, and 12-month plans are one-time fixed-duration purchases. They do not automatically renew or create another charge.
Can I get a refund?
Purchases are generally final and QUANTIX ARC does not offer change-of-mind refunds. Duplicate or unauthorised charges, genuine non-delivery, and mandatory legal rights are reviewed under the Refund Policy.
I am not receiving verification or password-reset email.
Check your spam or junk folder and confirm that the account email is correct. If the message still does not arrive, contact us from the account email and tell us which action you attempted.
How do I delete my account?
Use the account-deletion control in your profile, or email us. Some payment, tax, dispute, security, or audit records may need to be retained where the law requires it.
What should I include in a support email?
Include the email address on your account, what happened, the page or action involved, and the payment reference if the issue is billing-related. Never include your password, OTP, card number, or session cookie.
4. Privacy and account requests
For access, correction, deletion, or privacy questions, email support@leaparc.dev from the address associated with your account. We may verify the request before acting on it.
Read the Privacy Policy for data handling, cookies, retention, and rights.
5. Escalation and grievance
If a support request or data-protection complaint has not been resolved, contact our grievance officer, Jeyakarthick Allwin, at support@leaparc.dev. You may also review the Terms & Conditions and Refund Policy.