No-refund policy

Nothing in this policy limits a non-waivable consumer right that applies to you. If you were charged twice, did not authorise the charge, or paid but the service genuinely cannot be delivered or restored, contact us promptly so we can investigate.

QUANTIX ARC is a paid, self-paced preparation platform for quantitative aptitude, data interpretation, logical reasoning, problem solving, spatial reasoning, and verbal ability. Plans are fixed-duration, one-time purchases. They do not renew automatically and there is no cancellation step for a future billing cycle.

Payments are processed through Dodo Payments. Access is linked to your verified account after the server receives payment confirmation. A checkout return page alone does not grant access.

Some lesson explanations, examples, and practice materials may be AI-assisted from QUANTIX ARC's independently prepared curriculum and are reviewed before publishing.

• Duplicate charge: more than one successful charge for the same purchase.
• Unauthorised charge: a payment you did not authorise, subject to investigation and payment-network rules.
• Non-delivery: a successful payment that cannot be connected to your account or restored after you report the issue.
• Legal requirement: a refund or remedy required by mandatory consumer law.

These are review categories, not an automatic promise that every request will be approved. We may ask for the account email, date, amount, currency, and payment reference to locate the transaction.

• Changing your mind after purchase.
• Not using, or only partially using, the access period purchased.
• Choosing the wrong duration or regional price.
• Deciding that the content or preparation result was not what you expected.
• A temporary outage, browser problem, or network problem that can be corrected.
• Access suspended or an account terminated because of a breach of the Terms & Conditions.

Contact us from the email address on your account and include:

• your QUANTIX ARC account email;
• the payment date, amount, and currency;
• the payment or receipt reference; and
• a short description of the issue and the result you are requesting.

Email support@leaparc.dev. We will review the account and payment-provider record and reply with the outcome or the next step.

If a refund is approved, it is requested through Dodo Payments and normally returned to the original payment method. The payment provider, bank, or card issuer controls the final posting time. Access connected to a refunded purchase may be removed when the refund is issued.

We do not promise a refund outside this policy or the rights that mandatory law gives you. If you believe a payment was unauthorised, contact us and your payment provider promptly.

If you disagree with a decision, reply to the support response with the missing information or ask for a grievance review by Jeyakarthick Allwin at support@leaparc.dev. You may also use any rights or dispute process available through your payment provider or applicable law.